Terms of service
To ensure our clients get the best possible service, we provide a step-by-step methodical approach to all of your business needs.
Prior to any contracts or agreements, Burn the Night will always discuss your business needs in full so we can obtain a clear vision of your requirements. Not only that, it enables us to offer the best possible solutions so that you can go further and achieve more. All potential BTN clients receive a free 45 minute (approx.) consultation in which we can get to know you and your brand.
II. company research
Concluding our initial consultation, BTN will then do a bit of background research so that we can see what exactly you are looking to create / achieve, what framework you currently have in place as well as any other useful information so that we can provide an all-inclusive proposal that reflects your business' identity, ethos and service.
III. Market Research
It is absolutely crucial before drawing up proposals that we gain a strong awareness of the current market that your business sector operates in. With our services being accessible to so many different markets, we will always need 24 hours to research which applies to your brand, the current trends, potential pitfalls, market gaps, tools etc.
IV. Business Proposal
Once we have completed our research, we will draft up a full business proposal for your consideration. We will then arrange a date and time with you to discuss it in more detail; this will give you the opportunity to ask any questions, make amendments or to include other services should you decide you would like a bigger package than initially discussed.
V. Business Agreement
VI. Project Commencement
Burn the Night will always commence the project in line with the date set forth on the agreement; providing that we have the agreement returned prior to this date. Therefore, it is vital that we receive the signed agreement prior to the set date to ensure the project is on schedule. The date is usually set in concordance with client's first line of preference, however that may not be possible due to any preliminary actions required in order to get the project underway. This will always be discussed during the conversation at stage V.
VII. Invoicing & Payments
Usually we invoice our clients on a monthly basis (every 30 to 31 days) however due to specific holiday seasons this may be brought forward by several days. Alternatively, we can invoice weekly should this be to the client's preference. Clients will always have up to 30 days of the invoiced date to ensure the payment is made in full via PayPal, BACs or Bank Transfer. Breaches of these terms could lead to termination of the agreement if a suitable solution isn't met within another 30 days or if mediation between the two parties via a suitable third-party fails.
VIII. Renewal & New Agreements
Should the contract come to expire, you will have the option to simply renew the agreement or to discuss a new one whereby additional or a change in services can be discussed and implemented. Clients will always have the option to terminate the agreement at any time, providing all outstanding monies and hours worked are paid.
Clients past and present will receive a 10% discount on a chosen service when Burn the Night receives a successful client referral. By that definition, you will receive 10% off your monthly service every time you refer a business or individual that uses our services! This offer last for 3 months. If you refer another business entity or freelancer, you will receive a 10% discount for another 3 months. (Please note: such discounts do not stack in any single month unless you successfully refer four or more clients). If you are able to refer more than four clients, than we would like to discuss an 'Affiliate Program' with your business whereby you could make huge yearly savings, gain FREE publicity through our channels and more.
Here at Burn the Night, we always welcome feedback from our clients and readers alike. If you have a query, please do not hesitate to contact us. Should you have a complaint or a technical problem that needs reporting, please do get in touch with us asap as we will always work with you to ensure a fast and effective solution. You can always contact us via email or the WhatsApp contact & assistance number we provide to all our clients.
If you have any questions regarding the information above, please contact us.